Read some of our customer stories below:
“We had an explicit set of requirements to create a flexible system with better job costing management, which ROCC have delivered. We’re already seeing the impact on the business and the services we provide through better job scheduling, which is great news for our residents.” - Steve Barford, Executive Director for Property Services at Sovereign
First Choice Homes Oldham
Since partnering with First Choice Homes Oldham (FCHO) over the last two years, the ROCC system has helped the housing association to save more than £750,000 in the delivery of repairs and maintenance, helping to improve responsive and emergency repairs performance levels.
“The financial benefit has been incredible. In total, we have saved in the region of £750,000 within the first two years of partnering with ROCC.” - Siobhan McCoy, Property Care General Manager at FCHO
New Forest District Council
The Building Works section of New Forest District Council (NFDC), carry out responsive repairs, void repairs, planned & cyclical works and gas servicing, supporting approximately 5500 dwellings. They also service non-Housing repairs for the Council’s civic buildings and other properties.
With the Building Works section struggling to make improvements to customer service and resource management, NFDC decided that an integrated contractor management system was required. Within days of a new system being implemented, NFDC saw immediate benefits.
“We have seen immediate operational benefits and are about to produce our first detailed set of performance comparisons.” - Chris Haws, ICT Projects Manager
Signbox sign with ROCC for efficient IT Infrastructure
Signbox signed with IT specialists ROCC after experiencing poor performance with their server based email and CRM system. The specialists at ROCC developed a solution for the Signbox team which concentrated on a phased plan to improve business performance without major upheaval, all within a sensible budget. The assignment was quickly progressed with the migration to ROCC’s Hosted Exchange service enabling the server to be optimised for performance of the CRM system.
“……our IT infrastructure is now more reliable and resilient." - Signbox MD Mark Bartlett
London Borough of Wandsworth
One year after going live with the ROCC Uniclass Enterprise (UE) system, the London Borough of Wandsworth’s Operation Services Division has realised many of the benefits promised when the system was procured.
ROCC won the contract – named ‘FOREST’ - through an OJEU (the Official Journal of the European Union) tendering process. ‘FOREST’ stands for Finance, Operations, Repairs, Engineering, Streets and Transport and covers the requirements for both the housing and highways repairs functions at the Council.
"Wandsworth now has a very ‘user-friendly’ web-based system, which is ‘extremely flexible." - Steve Gray Head of Finance & Support Services
Saving money across the business with ROCC
Implementing the right management controls makes good business sense and is critical to providing efficient front line services. Aster Property Management, the direct labour organisation of the Aster Group, did not previously have a requirement for job costing for repairs and maintenance. By upgrading to Uniclass Social Housing, Aster Property Management has tightened accounting procedures, improved efficiency and will save 10% in annual costs.
Aster Property Management is a fast-moving organisation providing services for 18,000 homes owned by Aster Group. Employing 220 people, it offers repairs, refurbishment, gas servicing, electrical inspections, plumbing and other services. Its main customers are Testway Housing, Sarsen Housing Association, Flourish Homes and Ridgeway Community Housing.
In 2005, Testway Housing implemented Uniclass Enterprise for job management, job invoicing and call centre support. Mobile workforce management and automated scheduling were later added.
Newport City Homes
Innovation wins major IT industry accolade
Successful housing associations are committed to providing excellent services to their residents, but maintaining high standards demands the right information technology for planning, service provision and management reporting. Thanks to the assistance of ROCC, Newport City Homes (NCH) has increased repairs productivity, improved management reporting and introduced mobile working.