Database Administration


To complement our standard software support for our range of Uniclass software, ROCC can also provide fully managed database support services for both Microsoft SQL Server and Oracle.
 

Oracle Support Services
Oracle database support services can help DBAs and other IT personnel deliver maximum performance and uptime for mission-critical Oracle database environments.
Support contracts can be delivered 9-5, 24x7, or at any other designated times to fit with business operations or specific projects.

Features of ROCC Oracle database support include:

  • Guaranteed 30 minute response time to logged support issues
  • Ability to draw on all of the Oracle technical expertise available within ROCC
  • Assured Service Levels and Fixed Costs for Budget Control
  • Up to 24×7 remote alert and response for immediate issue resolution in critical database systems
  • Skills transfer and supporting documentation

SQL Server Support Services
ROCC can be called upon to help IT personnel maintain healthy, efficient SQL Server database systems that deliver maximum availability, resilience and performance.
Support contracts can be delivered 9-5, 24x7, or at any other designated times to fit with business operations or specific projects.

Features of ROCC SQL Server support include:

  • Ability to call on dedicated SQL Server DBAs with an in-depth understanding of your systems and priorities
  • Guaranteed maximum 4 hour response time for remote server issue resolution
  • Guaranteed maximum 8 hours response time for major server issues on-site
  • Up to 24×7 support response for immediate issue resolution in critical database systems
  • Skills transfer and supporting documentation

Proactive Database Administration
ROCC can deliver full, proactive Oracle and SQL Server database administration, taking care of all administrative tasks as well as 24x7 system monitoring and proactive issue resolution.
Systems under our care typically achieve 99.9% uptime.

Features of Proactive Database Administration include:

  • All routine maintenance and management (including installs, backups etc.)
  • Proactive monitoring and resolution
  • Database Support and Performance Monitoring up to 24x7x365
  • 24x7 DBA cover
  • Continual system settings optimisation, performance management and reports
  • Examination of error logs and resolution
  • Application of relevant service packs, hotfixes and patches when available
  • Skills transfer where applicable