Social housing organisations are able to capture social housing repairs using ROCC's comprehensive Call Centre Module or housing tenants are able to self serve using the ROCC Tenant Portal.
- Empower Tenants, Social housing tenants can raise repair requests and allocate convenient appointment slots to suit their requirements.
- Improve Tenant Access & Meet the Digital Inclusion Agenda, Enable social housing tenants to report and enquire on repair requests 24/7/365. This saves time and money in processing repairs and is convenient to the tenant, easy to use and provides up-to-date information to both the tenant and the housing organisation.
- Increased Efficiency, The system is fully integrated with the back office ensuring that there is no data entry duplication and the minimum of data is manually keyed. This improves accuracy, saves time and allows for consistent analysis and reporting.
- Improved service delivery, Easy to use repair scripts which deploy the right operatives, to the highest priority jobs, with the right information and resources to fix the problem on the first visit.