500 000 homes now managed under the Uniclass Enterprise repairs and maintenance system
March 24 2006

ROCC is pleased to announce that Uniclass Enterprise now manages the repairs of over 500 000 homes in the UK cementing its position as one of the leading providers of repairs and maintenance systems.

Uniclass Enterprise (UE) is a technically advanced business management system developed for the repairs and maintenance operation within the social housing market. Using the latest technologies, UE enables local authorities, housing associations and private contractors to successfully manage individual contracts from high level strategic planning through customer contact to service delivery and KPI reporting.

Phil Cox, Principle Consultant at Newport City Council, believes that, “Uniclass Enterprise has enabled us to meet the challenge of delivering a housing repairs service in a modern, seamless and citizen centered way”.

According to Ian Bryce, Business Systems Director of Morrison Facilities Services, “UE has provided a firm foundation on which we can step change the delivery of such pivotal areas as job management, operational reporting and client communications.”

Powerful and flexible, UE  is designed and built for internet, intranet and mobile data platforms and secure high availability servers – delivering complete functionality when and where it is needed. UE processes and shares the up-to-date information in a modular architecture and covers: -

• Planned and cyclical maintenance

• Urgent repair

• Job costing

• Scheduling

• Mobile working and data collection

• Contact centre

• Intelligent fault diagnostics

• Property database

• Invoice processing

• Ledgers

• KPI monitoring and reporting

For more information on Uniclass Enterprise please contact Meeta Patel on 01273 274713 or marketing@rocc.co.uk