ROCC, a leading supplier of specialist IT solutions and support services to public and private sectors, today announced that Mansfield District Council will be removing its manual scheduling process and replacing it with an integrated automatic work scheduling solution.

The Uniclass Enterprise (UE) housing repairs and maintenance solution already provided by ROCC will be extended to include an automatic real-time workforce scheduling module. The comprehensive solution will also provide an optimised route planning function for mobile operatives. Mansfield DC chose this additional module to address issues with their manual scheduling process and ultimately to improve their tenant satisfaction levels.

Paul Barker, Commercial Manager for Mansfield DC Housing Repairs Service, says that “Problems arise when changes have to made – the current scheduling process is not dynamic or flexible. For instance if an operative calls in sick then someone has to manually update the whole spreadsheet and look for all operatives that have the required skills whilst also ensuring that essential appointments are kept. All effected schedules then have to be manually re-issued.”

Paul continues “The solution will not only provide a more flexible and dynamic automated end-to-end appointment system but also a most cost effective geographical route functionality saving money and time ensuring that we optimise our operatives’ time. All in all our aim is to increase our tenants’ customer satisfaction levels and improve the perceptions of the quality of service we provide. This solution will significantly contribute to achieving our goals”. The new module will ensure that the optimum number and mix of appointments are made for each day, based on the specific repairs reported, the operatives available and the location and implied travel of the workload.

The simplified appointment interface is an easy to use graphical, desktop tool that is versatile and fully integrated with the UE Contract Management System provided by ROCC.
The solution will pave the way to an integrated mobile solution which will provide real-time job dispatch and conflict resolution throughout the day.

For further information please contact Meeta Patel, Promotions Manager, on either 01273 274713 or email marketing@rocc.co.uk