ROCC’s customer service levels are the best in the market, our issue response and resolution targets exceed all other suppliers. When you call, email or use our portal you speak directly to an expert. Priority Issues are responded to in 15 minutes and resolved in under 2 hours.

This is one hour faster than our closest competitor!

The helpdesk team at ROCC pride themselves on offering an exemplary service to clients and ROCC are incredibly proud of our outstanding service delivery results.

Whilst we engage regularly with our clients on service and the customer service experience, we often fail to mention how the service has changed. It’s changed because we are no longer operating in a 9-5 service world. The consumerisation of technology, the immediacy of apps such as Facebook, the wealth of online shopping and the success of Amazon means that customer expectation has changed significantly.

Many of ROCC’s clients now work longer days, moving to an 8am to 8pm model often including Saturdays. ROCC offers a Gold support service to mirror these working practices, ensuring that your Uniclass system is supported, operational and available to your users and your business when required.

As part of our range of ‘extended support options’ we offer quarterly on-site support review sessions with our experienced staff. We can also offer proactive monitoring and housekeeping of the application, with our dedicated team looking for any problems and alerting you before it becomes a wider, critical system issue.

In addition to services covering the core application we also offer expertise around database administration. Many of our clients no longer have full time IT staff who manage databases and servers. Whether you are running Uniclass on ORACLE or SQL, on premise, or cloud hosted we have expertise to remotely support and manage Uniclass to ensure the system is stable and secure, always available and at a lower cost than employing dedicated internal IT staff.

If you’re an existing client and would like to upgrade your support level or if you would like to find out more about our system and database administration please contact us...

 

  • 01273 274716

  • innovations@rocc.co.uk

 

Posted: 24th of September 2018

 

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