Network Support - NetMonitor and Netplan

Make more efficient use of your IT investment with ROCC NetPlan. ROCC NetPlan is a support solution that provides on-site visits with real time monitoring of all servers and network connections. Support calls are handled by a dedicated Help Desk. Our Help Desk staff can access your network by remote session for fast problem resolution. If they are unable to resolve the problem remotely they will arrange a convenient time to visit your site.

ROCC’s proactive approach to network support will ensure maximum ‘up time’ and available network resource whilst minimising failures. Using NetMonitor - a real time, remote network monitoring service, ROCC teams will often fix a problem before clients are aware that there is one.

NetMonitor can:

• Increase the reliability of your network
• Improve your business productivity
• Prevent network problems affecting your business and users
• Provide you with knowledge about your network to enable you to plan for the future

ROCC NetPlan is the all inclusive support solution that provides on-site visits and optional monthly reports on your servers and network.

All support calls to the dedicated Help Desk are either via telephone or e-mail.
Our Help Desk staff deal with the call in most cases on the first contact, however, should they be engaged with another client, they will aim to respond within one hour.

Access to your network would be by a remote session using our own account and user details. If we were unable to resolve the problem remotely, then we would agree a time convenient to attend your site and work to resolve the reported problem.

On-site visits involve one of the nominated Consultants visiting the site to check that all the systems are fully up to date. With the installation of some Software and a License on your servers we will be able to monitor real time, various services and conditions of your server. We also configure routines to advise us of virus updates and backup problems or completions.