Social Housing Software

Uniclass Social Housing - Social Housing Software Logo
"ROCC provided our incumbent social housing repairs system, and after a tendering exercise, they were picked to provide their latest repair product (Uniclass Social Housing) and to act as primary contractor for a host of additional functionality that NCH will use to streamline our repairs function and improve the quality of the repairs service for residents" - Newport City Homes

Over 750,000 social housing properties in the UK are currently being managed using ROCC’s Uniclass social housing software, the majority also use dynamic work scheduling and mobile data, with many hundreds of devices integrated with the system. All systems can be implemented using the latest web browser technologies.Uniclass Social Housing Maintenance System Diagram

Meeting rising standards for social housing repairs and maintenance services whilst achieving strategic goals and KPI targets presents social landlords and private contractors with complex and demanding challenges. The Uniclass Social Housing software enables organisations to meet their strategic goals through the planning and delivery of efficient, integrated and targeted services.

Uniclass Social Housing supports the delivery of property repairs and maintenance services from start to finish. It enables a unified approach to responsive and programmed demands, emergencies and appointments as well as internal and sub-contracted resources including gas servicing and cyclical works. Uniclass Social Housing delivers up to date information where it is needed to support operatives and customers, reaching out across secure internet and mobile networks.

Download the Uniclass Social Housing Brochure


Service Delivery
The efficient delivery of frontline repair services is provided by the Uniclass Social Housing software system. Fully integrated job costing and customer satisfaction ensures the service is delivered profitably, to high standards, and in-line with customer expectations
Service Planning
Uniclass provides a unified view of all programmed, cyclical and responsive work. The Contact Centre and repair reporting diagnostics provides best value for tenants and service providers at the first point of contact allowing complex information to be processed quickly and accurately.
Mobile and Remote Data Capture
Mobile working and remote data capture enables organisations to gain added value through optimal utilisation of their employee’s time while working remotely. Using handheld devices specifically programmed for the job, mobile solutions provides tangible improvements in business and personal productivity, as well as speed, accuracy and consistency of data.
 
New Social Housing Software System for Newport City HomesClient Focus
Newport City Homes (NCH) has placed a major contract with ROCC for their new Uniclass Social Housing software system which is designed to improve... Read the full story