Repairs and Maintenance - Service Delivery and Accounting

U.E. supports the delivery of property repairs and maintenance services from start to finish. It enables a unified approach to responsive and programmed demands, emergencies and appointments as well as internal and sub-contracted resources. U.E. delivers up to date information where it is needed to support operatives and customers, reaching out across secure internet and mobile networks.

Performance Monitoring: Monitor an organisations’ performance drilling down from top to bottom with ‘traffic light’ warnings and detailed up to date information. Integrated with the service planning functionality area, users have a unified view of performance across all activities. Business intelligence options allow users to tailor graphs and charts to corporate standards and presents information in accessible formats that relate directly to national best value standards and local Key Performance Indicators.

Operational Control: Demands for services are accepted by U.E. through many channels – telephone, email, paper, etc.. Whatever their source, jobs are quickly acknowledged and prioritised in line with user-defined targets. Human resource information such as trades, team workloads and location is fully integrated with materials management systems ensuring that more jobs are completed on time and on first appointments.

Resource Management: Using U.E. to help mobilise, manage and correctly reward operatives can increase team and individual effectiveness and morale. Stock control and purchasing are fully integrated with work processing and project accounting to ensure that plant and materials are available when and where they are needed and that costs are correctly allocated. E-purchase and purchase card technologies help streamline supply chain management and minimise stockholding costs.

Business Management: U.E. can be deployed either within a portal to corporate ledgers, HR and payroll or as a complete business management suite that covers Revenue (for both internal and external customers), Commitment Accounting (including bonuses, non stock items and plant solutions) and Financials (sales, purchase, nominal ledgers, etc).