Repairs and Maintenance - Service Wide Planning

U.E. provides a unified view of all programmed, cyclical and responsive work. The Contact Centre provides best value for tenants and service providers at the first point of contact allowing complex information being presented in an accessible format. Appointments can be properly resourced through the intelligent work ticket creation function. By automating business processes from end to end, U.E. ensures best practice for housing management, prioritising work correctly and completing more jobs on time, with fewer missed or repeat appointments.

Contact Centre: Gaining best value for tenants and service providers at the first point of contact with a responsive repairs service involves complex information being presented in an accessible format and in real time. The Contact Centre meets this challenge by channelling expert knowledge through leading edge technologies so that service requests are accurately logged and enquiries are dealt with efficiently.

Work Planning, Appointments and Works Order/Job Dispatch: UE includes an intelligent work planning and appointment function ensuring that all visits to tenants are productive because they are correctly resourced and controlled. Managing remote operatives presents logistical problem mostly related to ineffective use of time.  Many operatives have to travel to the office or depot to pick up job schedules for the day and then wait in stock depots for all the materials they require. Once out on the road they have to hand write reports and return back to the office or depot to re-write them onto the office server. Not any more. Integrated fully with the Contact Centre module, jobs can be issued to operatives with a mobile terminal in ‘real time’. Operatives can update the system, update attributes to the job, do variation orders, update the status of the job, note reason codes if a job is cancelled and record carded jobs. Real time timesheet capture is another functionality we can offer with mobile terminals enabling job costing.

Planned Maintenance: Planners utilise up-to date feedback from the UE knowledge-base which also informs contact centre staff of planned and cyclical works to avoid conflicts and duplication of appointments.