THE 1ST CHOICE SOFTWARE SOLUTION OF TOP PERFORMING LOCAL AUTHORITIES

Uniclass Waste Management (UWM) is an advanced software solution designed to streamline the administration of kerbside collections and street cleansing operations.

“The most important difference it has made is that there is far more automation of processes. We also hold much better data which we can access more easily, so we can give better customer service. We can also report quickly and accurately on the services provided”  - Wealden District Council

UWM helps meet the challenges of improving frontline services cost effectively by providing up-to-date information on rounds, appointments, jobs, properties and assets. UWM acts as a ‘hub’ through which all data flows and from which all reports are generated.

The solution removes current paper based processes, increasing the speed of response to citizen enquiries, enabling office and mobile staff to have all relevant information at their finger tips, and ensure that the Council can report accurately on operations.

UWM functionality includes:

• Contact centre for call management and job/enquiry creation

• Mobile solutions (‘thin’ and ‘thick client’) for real-time communication between office based and mobile teams

• Domestic collections including rounds management, one-off jobs, bin management, missed bins, bins-not-presented, contaminated bins, etc

• Trade waste including the processing of duty of care certificates, waste transfer notes, contracts, etc as well as ‘stop lists’

• Special/bulky collections including scheduling, appointments and vehicle capacity

• Clinical waste including a confidential database

• Street cleansing including BVPI 199 inspections, rounds, etc

• Satellite Navigation / Weighbridge / Bin or Truck Weighing / Bar Coding / RFID integration

• Cesspool Management

• Invoicing (including split billing)/Payments

• Stock Control and Purchasing

• Reporting