Uniclass Waste Management Overview - text only

About this Document
This is a text version of a ROCC Uniclass Waste Management software product brief.

A pdf formatted version of the full product brief including images may be downloaded from the Uniclass Waste Management Downloads area.

For further information please email marketing@rocc.co.uk or use the Contact Us page.

Product Brief

Joined up working

Uniclass Waste Management (Uniclass WM) is a technically advanced software solution designed by ROCC, in partnership with UK Local Authorities to support and streamline the administration of Waste Management, Refuse, Recycling and Cleaning services to domestic and trade customers and for public areas.

Uniclass WM links Domestic and Trade Customers to Contact Centre, Operatives, Administrators, Service Managers & Planners.

Developed in the UK using Microsoft’s .NET framework, Uniclass WM connects office and mobile workers through an intuitive browser interface, sharing a unified database of properties, rounds, jobs, assets and contracts.

Customer service

The Uniclass WM Contact Centre software incorporates modules for Enquiries & Complaints, Diagnostics and Job Creation for:
            Missed Bins
            Bin Orders & Repairs
            Recycling Point & Bin Store Management
            Trade Waste
            Fly Tipping
            Bulky Collections
            Street Cleaning
            Emergency Responses

Intuitive diagnostic scripts guide operators through structured decision trees so that enquiries and requests for services are assigned and prioritised in accordance with targets and business rules.

Decision trees are fully configurable and resolve to automatic job creation routines.
‘Traffic Light’ indicators give instant visual warning of approaching deadlines Uniclass WM’s  technical architecture enables flexible deployment & integration with other citizen facing systems such as Customer Relationship Management, self-service web forms and Geographical Information Systems.

Uniclass WM modules include:
            Contact Centre
            Domestic Rounds
            Appointments for Special Collections
            Trade Waste Contracts (including Invoicing)
            Stores and Purchasing
            Container Management (e.g. bin deliveries and repairs)
            Complaints
            Clinical Waste
            Fly Tipping and Dead Animals
            Cesspool Management

Uniclass WM software is scalable and integrates with corporate finance, document management, performance monitoring and realtime systems to enable joined-up service planning,