Blog Archive

• R-EXPO 2020 – ROCC’s most successful repairs and maintenance event ever

  We had an amazing turn out to R-EXPO 2020, our most successful repairs and maintenance event ever.  The response to the conversations, product spotlights and... read more
  18th of December 2020 by Rebecca Jenkins

• Are You Prepared for Disaster? - Disaster Recovery for Social Housing Organisations

  Are you prepared for disaster? When thinking of disaster, most people say, ‘that will never happen to my organisation’, but unfortunately it does, as... read more
  2nd of November 2020 by Rebecca Jenkins

• Repairs Reporting - Getting it 'Right First Time'

  Diagnosing a repair without the proper guidance is resource hungry. You could be sending the wrong operative to the wrong job and that could be costly and could... read more
  9th of September 2020 by Rebecca Jenkins

• Technology for Contractors in Social Housing

      Repair contractors often struggle to efficiently manage all their jobs especially if they work for a number of different housing... read more
  8th of September 2020 by Rebecca Jenkins

• Predictive Analytics in Housing: Use It To Your Advantage

    In this article we’ll discuss predictive analytics and how it can be beneficial, especially in the housing sector. In addition to this we’ll... read more
  25th of August 2020 by Rebecca Jenkins

• Using IT to Tackle Our Biggest Challenge

  Beyond the potent life-threatening impact of COVID-19, the pandemic has been the biggest challenge to business continuity our housing community has faced. We saw... read more
  21st of August 2020 by Pete Luck

• ROCC at forefront of digital revolution in housing

  As we approach the next decade, technology will be even more so at the forefront of social landlord’s thinking when developing sustainable new homes as well... read more
  14th of November 2019 by Meeta Patel

• Simplifying Housing Repairs Reporting

  Even though many housing organisations are well into their digital transformation agendas now, there is an undeniable fact that no matter how many tenant portals,... read more
  5th of November 2019 by Peter Luck

• University of Brighton Sponsorship

  ROCC were once again very proud to have sponsored the University of Brighton’s Business School through the Michael Aldrich prize. Each year ROCC... read more
  5th of August 2019 by Meeta Patel

• Celebrating Diversity in Housing

  It was my pleasure to be at the 24Housing Diversity conference this year. The conference heard from a range of expert speakers from the sector about how they are... read more
  21st of May 2019 by Peter Luck

• End Of Year Review

  The last year at ROCC has been one of my best ever years working in the IT industry. There have been significant and important changes within the company producing... read more
  1st of April 2019 by Peter Luck

• GAS MoT Style Servicing

  Within Uniclass Repairs & Maintenance we currently have a Cyclical Module which allows customers to auto raise and schedule a batch of jobs cyclically, used for... read more
  26th of February 2019 by Ronni Patel

• Using Data to Boost Building Safety Post-Grenfell

  In our lives, it seems we are inundated with a deluge of data. In housing, we have been conscious for some time now of Big Data sets, with software providers... read more
  20th of February 2019 by Nicola Brown

• Protecting Residents from Disease with Environmental Monitoring

  Using technology to improve the lives of social housing residents has been a topic that the team at ROCC have talked about many times this year and we’ve... read more
  17th of January 2019 by Elliott Ward

• A Year in Customer Service

  The last year at ROCC has been an exciting time, not only because of some major changes at the top of the business but because of the how we have adopted some new... read more
  19th of December 2018 by Matt Watts

• Why Predictive Analytics?

  Why Predictive Analytics? – Essential tool or unaffordable luxury? We’re increasingly being asked what can Analytics do for me? And how is it... read more
  17th of December 2018 by Peter Luck

• Christmas Can Be Pants

  For rough sleepers in our community "Christmas Can Be Pants" On Giving Tuesday with our "ROCC Socc Drive" we donated over 200 pairs of new socks to our... read more
  1st of December 2018 by Meeta Patel

• Hocus Focus the magic of Predictive Analytics

  In some ways it feels like we’ve been working on Uniclass Focus for forever, but in others it feels like it’s flown by and I can’t believe that... read more
  26th of November 2018 by Scott Pringle

• Predicting the Future with ROCC Focus

  I’m pleased to say that we’re providing an early Christmas present to housing associations with the latest application in our Uniclass suite of housing... read more
  26th of November 2018 by Peter Luck

• Out and About in October

  With October now behind us we are drawing to the conclusion of our first ‘Out and About in October’ campaign. We offered our Uniclass Housing clients... read more
  9th of November 2018 by Peter Luck

• New Uniclass Director of Operations

  New Uniclass Director of Operations So as of 1st September my job at ROCC changed from being Technical Director to Director of Operations for the Uniclass division... read more
  18th of September 2018 by Peter Luck

• New Partnership with Purrmetrix

  Exciting New Partnership between ROCC and Purrmetrix I’m extremely pleased to announce a new partnership between ROCC and Purrmetrix. The partnership... read more
  5th of July 2018 by Pete Luck

• The Empty Call Centre

  The Empty Call Centre or True Channel Shift Channel shift has been a hot topic in housing for a few years now and certainly for us IT vendors it has been a buzz... read more
  26th of June 2018 by Pete Luck

• EAT, SLEEP, RUN, DONATE

  Eat, Sleep, RUN, DONATE ROCC’s Delivery Manager, Benny Coxhill has once again pulled out all the stops and run the Brighton Marathon for the eighth... read more
  18th of April 2018 by Meeta Patel

• Exciting New Partnership between ROCC and Infomill

  I’m extremely pleased to announce a new partnership between ROCC and Infomill. The partnership enables field service engineers, using the popular Uniclass... read more
  26th of February 2018 by Pete Luck

• Release of Uniclass 2k18

  Release of Uniclass 2k18 I’m very pleased to announce the release of Uniclass 2k18. 2k18 is the latest release of our successful housing repairs management... read more
  20th of November 2017 by Pete Luck

• Work Flows Lead to Better Service & Business Performance

  Work Flows Lead to Better Service and Business Performance I’m so pleased to see the take up amongst our clients of our powerful new workflow feature in the... read more
  1st of May 2017 by Pete Luck

• Improving Work Planning with Enhanced Scheduling

  Improving Work Planning with Enhanced Scheduling Smaller housing associations may have concerns over moving their workforce scheduling to a dynamic solution. ... read more
  24th of April 2017 by Pete Luck

• e-Invoicing – Are your processing costs actually going up?

  e-Invoicing – Are your processing costs actually going up? ROCC is the market leader in automated invoice processing solutions.  We have an extensive 20... read more
  17th of April 2017 by Andrew Westhead

• Seven key technologies businesses should invest in for the year ahead

  Seven key technologies businesses should invest in for the year ahead Many businesses recognise that investing in technology is key to driving productivity and... read more
  26th of March 2017 by Andrew Westhead

• Firewalk for Mind

  Nicola & FCHO's Firewalk challenge for TOGMind We are so proud of our Nicola Brown who walked over hot coals to support FCHO and TOGMind in... read more
  13th of March 2017 by Meeta Patel

• Running for the homeless

  Benny & Andrew - Marathon running for the homeless This year we have both Benny Coxhill and Andrew Westhead who will be running the Brighton Marathon to raise... read more
  9th of March 2017 by Meeta Patel

• National Housing Maintenance Federation Annual Conference and Awards

  National Housing Maintenance Federation Annual Conference and Awards 2017 ROCC were delighted to attend this years National Housing Maintenance Federation Annual... read more
  13th of February 2017 by Nicola Brown

• Which Cloud-Based Technology Trends Should We Be Monitoring

  Our homes and lives are already being transformed by Cloud Technology and the Internet of Things Which Cloud-based technology trends should we be monitoring How... read more
  12th of February 2017 by Andrew Westhead

• ROCC Partner EASY Wins Accounts Payable Solution of the Year at the Document Manager Awards

  EASY SOFTWARE UK kindly invited Andrew Westhead, Business Manager at ROCC, to join them at the event and he commented: “We’re thrilled that our partner... read more
  3rd of February 2017 by Andrew Westhead

• The Role of Technology in Achieving Shared Service

  The Role of Technology in Achieving Shared Service Things are changing quickly in the social housing sector and to remain ahead of the curve IT suppliers must... read more
  19th of January 2017 by Chris Potter

• ROCC Big Charity Bake Off Raises Funds for First Base

  Bake Off Raises over £230 for First Base We were all so surprised with yesterday’s turn out for The Big Charity Bake Off held at our Brighton office.... read more
  30th of November 2016 by Chris Potter

• The ROCC Approach to Project Management

  The ROCC Approach to Project Management Our implementation methodology uses proven, comprehensive and flexible techniques developed over many years of implementing... read more
  22nd of November 2016 by Pete Luck

• Simplifying Work Planning and Increasing Operative Productivity

  Simplifying Work Planning and Increasing Operative Productivity I’m thrilled that we are releasing, as part of our Uniclass 2K17 release a new and enhanced... read more
  15th of November 2016 by Peter Luck

• ROCC Present First Base with Cheque

  ROCC present First Base with cheque for £1,688.00 ROCC are pleased to continue support for the local community by raising money on behalf of Brighton Housing... read more
  21st of October 2016 by Chris Potter

• Uniclass 2K17 Release

  I’m extremely excited to announce the upcoming release of Uniclass 2K17. 2K17 will take our hugely successful housing repairs management portfolio and add in... read more
  9th of September 2016 by Pete Luck

• Uniclass - Flexibility to Meet a Multitude of Needs

  Many people will be well aware that the ROCC Uniclass system is the perfect solution for social housing organisations that want to properly maintain their housing... read more
  1st of September 2016 by Pete Luck

• Benefits of G-Cloud

  You have all probably heard the arguments in favour of making your processes electronic, the mythical “paperless office”, but there are some very real... read more
  18th of July 2016 by Chris Potter

• 5 Ways Wearable Tech Will Change Our Lives : Part I

  The Internet of Things (IoT) is the networking of the physical world and nothing epitomises this more than wearable technology. Everyone has quickly become used to... read more
  11th of July 2016 by Pete Luck

• UK businesses are still losing the war against cyber crime

  Cyber-attacks remain a constant threat to UK businesses, no matter how small or large.  When it comes to security it seems that bigger is not always better as... read more
  3rd of July 2016 by Andrew Westhead

• Why make appointments for housing repair visits?

  Making and keeping tenant appointments, whilst ensuring the most efficient use of staff and resources is challenging, regardless of the organisational size. A large... read more
  20th of June 2016 by Pete Luck

• Optimise key business processes for improved efficiency

  How Automating the Accounts Payable Process Improves Efficiency With the overly used phrase of “Go to the Cloud” what are the considerations you should... read more
  9th of June 2016 by Andrew Westhead

• Cloud Services - What's holding you back?

  10 Ways Cloud Solutions Make You More Efficient From reducing costs to better security, there are many ways that cloud computing can help housing organisations... read more
  23rd of May 2016 by Andrew Westhead

• Are you getting value from your current maintenance & support contract?

  How to simplify and stabilise your ICT management Whether you are expected to drive efficiencies, manage legacy architectures or equip your customers and staff... read more
  16th of May 2016 by Andrew Westhead

• A Hairs Breadth Away from 100%

  Outstanding Service Levels Our customer service team have finished the first quarter of 2016 with some outstanding results. For the third year running the ROCC... read more
  8th of April 2016 by Pete Luck

• Time to Consider SQL Server 2014

  Time to Consider SQL Server 2014 Extended support for SQL Server 2005 is ending in April 2016. Mainstream support for SQL Server 2008 and 2008 r2 ended last... read more
  13th of March 2016 by Pete Luck

• ROCC Helpdesk Review 2015

  ROCC Helpdesk Review 2015 2015 has been another year of continued improvement for our customer service team. Our helpesk has continued to improve response times... read more
  4th of February 2016 by Pete Luck

• Mince Pies

  Mince Pies & a £1500 cheque for BHT, First Base Our #GivingTuesday2015 mince pie collection was a big hit with our partners, FirstBase.  ROCC staff... read more
  9th of December 2015 by Luke Aldrich

• #GivingTuesday2015

  #GivingTuesday ROCC staff have been getting into the spirit of #GivingTuesday by collecting hundreds and hundreds of mince pies for our partners BHT First... read more
  1st of December 2015 by Luke Aldrich

• Simplify Housing Repairs Reporting with Graphical Diagnostics

  Simplify Housing Repairs Reporting with Graphical Diagnostics The new graphical diagnostics module for ROCC’s Uniclass Social Housing helps housing... read more
  23rd of November 2015 by Pete Luck

• 22nd Century Housing Repairs ~ The Social Housing Environment

  22nd Century Housing Repairs ~ The Social Housing Environment - a personal view by Chris Potter Director UNICLASS, ROCC What will the social housing repairs... read more
  3rd of November 2015 by Chris Potter

• ROCC partners, Easy Software, win 2 Document Manager industry awards

  ROCC partners, Easy Software, win 2 Document Manager industry awards ROCC were delighted to be invited by our partners, Easy Software UK, to attend the 2015... read more
  2nd of November 2015 by Andrew Westhead

• Time to Move to Windows 2012

  Time to Move to Windows 2012 Windows Server 2003 support for all editions finally ended back in the summer. The mainstream support ended way back in 2010 but... read more
  25th of October 2015 by Pete Luck

• Will Social Housing exist in a 100 years’ time?

  Will Social Housing exist in a 100 years’ time? As house prices increase and new build rates decrease, the supply of new homes is insufficient to meet... read more
  21st of September 2015 by Chris Potter

• Customer Service for the Social Generation

  Customer Service For The Social Generation Customer service is changing rapidly. Traditional methods of private communication between customer and supplier are... read more
  18th of September 2015 by Pete Luck

• University of Brighton Sponsorship 2015

  University of Brighton Sponsorship ROCC have once again sponsored the University of Brighton’s Business School through the Michael Aldrich e-commerce... read more
  12th of August 2015 by Andrew Westhead

• The Big ROCC BHT Car Wash

  The Big ROCC Car Wash for BHT On the 29th July we ran our first ROCC car wash to raise money for BHT First Base. ROCC staff were joined by Frank Snow, a case... read more
  29th of July 2015 by Luke Aldrich

• 22nd Century Housing Repairs ~ Transportation & scheduling

  22nd Century Housing Repairs ~ Transportation and Scheduling - a personal view by Chris Potter Director UNICLASS, ROCC What will the social housing... read more
  25th of June 2015 by Chris Potter

• ROCC BHT fundraising update

  ROCC BHT fundraising update We recently met with BHT’s First Base Operational Manager, Simon Hughes, to handover a cheque for £827.  This is all... read more
  8th of June 2015 by Luke Aldrich

• What should your AP team be thinking about in 2015?

  AP automation is the key to success, as it can significantly increase process efficiency and have a positive impact on a business’ bottom line. However,... read more
  4th of June 2015 by Andrew Westhead

• 22nd Century Housing Repairs ~ A glimpse into the future

  22nd Century Housing Repairs ~ A glimpse into the future - a personal view by Chris Potter Director UNICLASS, ROCC What will the social housing repairs... read more
  28th of May 2015 by Chris Potter

• Why should you have a CSR programme

  why should you have a CSR (Corporate Social Responsibility) programme I was recently asked why have a CSR programme? I mean it’s all very worthy but what... read more
  12th of May 2015 by Luke Aldrich

• ROCC Helpdesk Team Growing Again

  ROCC Helpdesk Team Growing Again As ROCC business continues to expand with new contract wins and with our business wide drive to improve customer service,... read more
  8th of May 2015 by Pete Luck

• Monitor Mobile Workers and Improve Job Efficiency

  Monitor Mobile Workers and Improve Job Efficiency Managing and monitoring mobile operatives and ensuring their work is planned efficiently is always challenging... read more
  29th of April 2015 by Pete Luck

• 221,000 tenants eligible for proposed Right to Buy Scheme

  221,000 tenants eligible for proposed Right to Buy Scheme More than 221,000 housing association tenants would be eligible and able to afford to buy their homes... read more
  28th of April 2015 by Chris Potter

• Easter Raffle in aid of First Base Day Centre

  Easter Raffle Great to see the Easter Raffle doing so well! Alan Gould was the MC and our friends at SRC joined in raising money for First Base Day Centre.... read more
  10th of April 2015 by Luke Aldrich

• FCHO - spectacular new offices

  First Choice Homes Oldham (FCHO) - spectacular new offices At ROCC we are always interested in what exciting developments our customers are involved with. I hand... read more
  31st of March 2015 by Luke Aldrich

• 100,000 more properties maintained by Uniclass this year

  100,000 more properties maintained by Uniclass this year After a strong year with customers expanding their responsibilities for new housing stock and new contract... read more
  25th of March 2015 by Chris Potter

• Empowering Citizens with ROCC

  Empowering Citizens with ROCC 2015 will see us launch another module to the successful Uniclass product suite. Our portfolio already includes modules for social... read more
  9th of March 2015 by Pete Luck

• ROCC Helpdesk Review 2014

  ROCC Helpdesk Review 2014 Although we increased our customer base and therefore increased the number of support calls coming to our helpdesk, we still managed to... read more
  9th of February 2015 by Pete Luck

• SNOWBALL MACHINE ON FIRE!

  SNOWBALL MACHINE ON FIRE! Remember the ROCC team that were trying to recreate one of the first ever online shopping systems as used in 1984 by a Mrs... read more
  19th of January 2015 by Luke Aldrich

• ROCC Sponsor First Choice Homes Oldham Charity Challenge

  ROCC Sponsor First Choice Homes Oldham in 3 Peaks Challenge ROCC was pleased to support First Choice Homes Oldham in raising money for DSWestPennine. Their... read more
  5th of January 2015 by Luke Aldrich

• ROCC Staff Visit BHT First Base

  ROCC staff visit BHT First Base day centre At the start of December we were pleased to announce formally an innovative corporate partnership between ROCC and BHT... read more
  19th of December 2014 by Luke Aldrich

• Welcoming New Members to the ROCC Team

  Continuing to Grow our Team to Improve Services Aswell as continuing to win new contracts, at ROCC we are also striving to improve our levels of service and... read more
  16th of December 2014 by Pete Luck

• ROCC joins forces with local homeless charity, BHT First Base

  ROCC joins forces with local homeless charity, BHT First Base We are always interested in helping in the local community.  BHT’s First Base is a great... read more
  3rd of December 2014 by Luke Aldrich

• Responding Won't Be Enough, You Need To Adapt

  Responding Won't Be Enough, You Need To Adapt Back in 2010 responsive web design was introduced as a design philosophy to ensure web content was usable... read more
  12th of November 2014 by Pete Luck

• ROCC attend National Digital Housing Conference 2014

  ROCC attend National Digital Housing Conference With the backdrop of many of ROCC’s customers engaged on a strategy to encompass digital inclusion for their... read more
  3rd of November 2014 by Chris Potter

• Mrs Snowballs Shopping Machine is going to Cambridge!

  Mrs Snowballs Shopping Machine is going to Cambridge! We are delighted that the first online shopping system has found a new home at Cambridge Museum of Computing.... read more
  17th of September 2014 by Luke Aldrich

• Michael Aldrich 1941-2014

  It is with great sadness ROCC announce the passing of Founder and Chairman Michael Aldrich on 19th May 2014 after a long battle against cancer. We are immensely... read more
  11th of August 2014 by Luke Aldrich

• University of Brighton Sponsorship 2014

  University of Brighton Sponsorship ROCC have sponsored the prize for the best undergraduate completing the University of Brighton’s BA(Hons) School of... read more
  4th of August 2014 by Chris Potter

• Effective Deployment of a Management Dashboard

  Effective Deployment of a Management Dashboard One of the hot topics for 2014 is Big Data. Everyone is talking about it. Where to store all that data, how much... read more
  2nd of August 2014 by Pete Luck

• Working in the Digital Age

  Working in the Digital Age Working within tight financial constraints, housing associations have to ensure that the needs of existing communities are balanced... read more
  31st of July 2014 by Chris Potter

• Risk Management and Technology in Social Housing

  RISK MANAGEMENT AND TECHNOLOGY IN SOCIAL HOUSING Technology is ideally suited to help mitigate risk within the context of social housing. Risk comes in a number of... read more
  18th of July 2014 by Chris Potter

• My Predictions for this Year

  My Predictions for this Year 2014 is going to be a big year for everyone involved in IT. I could mention some potential huge leaps forward that we’re likely... read more
  4th of February 2014 by Peter Luck

• ROCC Helpdesk Review 2013

  ROCC Helpdesk Review 2013 2013 was another year of continued improvement for the ROCC Helpdesk. Our team as always have focused on providing the best levels of... read more
  31st of January 2014 by Peter Luck

• Development Through Discussion

  Development Through Discussion I recently carried out a presentation on how we form our development roadmap and how we go about producing software that not only... read more
  5th of November 2013 by Peter Luck

• ROCC, The Chairman and the BBC

  ROCC, The Chairman and the BBC It’s not every day that ROCC features on BBC2 . In Robert Peston’s Going Shopping Series our Chairman and my Father... read more
  19th of September 2013 by Luke Aldrich

• ROCC Raising Money

  ROCC Raising Money ROCC has over achieved and raised over £1900 for the £1600 Childline challenge. £1600 is the amount it costs the NSPCC to... read more
  23rd of July 2013 by Luke Aldrich

• ROCC Childline Visit

  ROCC Childline Visit Since January, we’ve been profiling the work of the NSPCC’s 1600 Club in Brighton and Hove. The aim of the 1600 Club is to... read more
  18th of April 2013 by Luke Aldrich

• ROCC Microsoft Partnership

  ROCC Microsoft Partnership ROCC have once again renewed our partnership with Microsoft, illustrating our commitment to continuing to provide exceptional levels... read more
  5th of March 2013 by Peter Luck

• ROCC Supporting NSPCC 1600 Club

  ROCC Supporting NSPCC 1600 Club ROCC representatives Peter Luck and Alan Gould attended a NSPCC event in Brighton this month at Gars Restaurant. The gathered... read more
  11th of February 2013 by Luke Aldrich

• Microsoft SQL and Oracle De-support Notifications

  Microsoft SQL and Oracle De-support Notifications Just a gentle reminder to all our customers running Microsoft SQL Server 2005 and Oracle 10G database systems.... read more
  19th of October 2012 by Peter Luck

• Housing Association Technology Open Day 2012

  Housing Association Technology Open Day 2012 I'm looking forward to presenting at our 2012 Technology Open Day for housing associations on the 26th September.... read more
  3rd of September 2012 by Peter Luck

• Making a Difference to Young People

  Making a Difference to Young People The ROCC sponsored Albion GOALS project is making a positive impact on young people in the local community. One such story is... read more
  10th of July 2012 by Luke Aldrich

• ROCC Raise Money for NSPCC

  ROCC Raise Money for NSPCC Staff at ROCC have embarked on a plan to raise £1600 for the NSPCC Childline Charity. £1600 is the amount it costs to... read more
  5th of April 2012 by Luke Aldrich

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