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Technical And Service
- ROCC at forefront of digital revolution in housing
As we approach the next decade, technology will be even more so at the forefront of social landlord’s thinking when developing sustainable new homes as well... read more
14th of November 2019 by Meeta Patel - Simplifying Housing Repairs Reporting
Even though many housing organisations are well into their digital transformation agendas now, there is an undeniable fact that no matter how many tenant portals,... read more
5th of November 2019 by Peter Luck - GAS MoT Style Servicing
Within Uniclass Repairs & Maintenance we currently have a Cyclical Module which allows customers to auto raise and schedule a batch of jobs cyclically, used for... read more
26th of February 2019 by Ronni Patel - Protecting Residents from Disease with Environmental Monitoring
Using technology to improve the lives of social housing residents has been a topic that the team at ROCC have talked about many times this year and we’ve... read more
17th of January 2019 by Elliott Ward - A Year in Customer Service
The last year at ROCC has been an exciting time, not only because of some major changes at the top of the business but because of the how we have adopted some new... read more
19th of December 2018 by Matt Watts - Why Predictive Analytics?
Why Predictive Analytics? – Essential tool or unaffordable luxury? We’re increasingly being asked what can Analytics do for me? And how is it... read more
17th of December 2018 by Peter Luck - Predicting the Future with ROCC Focus
I’m pleased to say that we’re providing an early Christmas present to housing associations with the latest application in our Uniclass suite of housing... read more
26th of November 2018 by Peter Luck - Hocus Focus the magic of Predictive Analytics
In some ways it feels like we’ve been working on Uniclass Focus for forever, but in others it feels like it’s flown by and I can’t believe that... read more
26th of November 2018 by Scott Pringle - Out and About in October
With October now behind us we are drawing to the conclusion of our first ‘Out and About in October’ campaign. We offered our Uniclass Housing clients... read more
9th of November 2018 by Peter Luck - New Partnership with Purrmetrix
Exciting New Partnership between ROCC and Purrmetrix I’m extremely pleased to announce a new partnership between ROCC and Purrmetrix. The partnership... read more
5th of July 2018 by Pete Luck - The Empty Call Centre
The Empty Call Centre or True Channel Shift Channel shift has been a hot topic in housing for a few years now and certainly for us IT vendors it has been a buzz... read more
26th of June 2018 by Pete Luck - Exciting New Partnership between ROCC and Infomill
I’m extremely pleased to announce a new partnership between ROCC and Infomill. The partnership enables field service engineers, using the popular Uniclass... read more
26th of February 2018 by Pete Luck - Release of Uniclass 2k18
Release of Uniclass 2k18 I’m very pleased to announce the release of Uniclass 2k18. 2k18 is the latest release of our successful housing repairs management... read more
20th of November 2017 by Pete Luck - Work Flows Lead to Better Service & Business Performance
Work Flows Lead to Better Service and Business Performance I’m so pleased to see the take up amongst our clients of our powerful new workflow feature in the... read more
1st of May 2017 by Pete Luck - Improving Work Planning with Enhanced Scheduling
Improving Work Planning with Enhanced Scheduling Smaller housing associations may have concerns over moving their workforce scheduling to a dynamic solution. ... read more
24th of April 2017 by Pete Luck - The ROCC Approach to Project Management
The ROCC Approach to Project Management Our implementation methodology uses proven, comprehensive and flexible techniques developed over many years of implementing... read more
22nd of November 2016 by Pete Luck - Simplifying Work Planning and Increasing Operative Productivity
Simplifying Work Planning and Increasing Operative Productivity I’m thrilled that we are releasing, as part of our Uniclass 2K17 release a new and enhanced... read more
15th of November 2016 by Peter Luck - Uniclass 2K17 Release
I’m extremely excited to announce the upcoming release of Uniclass 2K17. 2K17 will take our hugely successful housing repairs management portfolio and add in... read more
9th of September 2016 by Pete Luck - A Hairs Breadth Away from 100%
Outstanding Service Levels Our customer service team have finished the first quarter of 2016 with some outstanding results. For the third year running the ROCC... read more
8th of April 2016 by Pete Luck - Time to Consider SQL Server 2014
Time to Consider SQL Server 2014 Extended support for SQL Server 2005 is ending in April 2016. Mainstream support for SQL Server 2008 and 2008 r2 ended last... read more
13th of March 2016 by Pete Luck - ROCC Helpdesk Review 2015
ROCC Helpdesk Review 2015 2015 has been another year of continued improvement for our customer service team. Our helpesk has continued to improve response times... read more
4th of February 2016 by Pete Luck - Simplify Housing Repairs Reporting with Graphical Diagnostics
Simplify Housing Repairs Reporting with Graphical Diagnostics The new graphical diagnostics module for ROCC’s Uniclass Social Housing helps housing... read more
23rd of November 2015 by Pete Luck - Time to Move to Windows 2012
Time to Move to Windows 2012 Windows Server 2003 support for all editions finally ended back in the summer. The mainstream support ended way back in 2010 but... read more
25th of October 2015 by Pete Luck - Customer Service for the Social Generation
Customer Service For The Social Generation Customer service is changing rapidly. Traditional methods of private communication between customer and supplier are... read more
18th of September 2015 by Pete Luck - ROCC Helpdesk Team Growing Again
ROCC Helpdesk Team Growing Again As ROCC business continues to expand with new contract wins and with our business wide drive to improve customer service,... read more
8th of May 2015 by Pete Luck - Empowering Citizens with ROCC
Empowering Citizens with ROCC 2015 will see us launch another module to the successful Uniclass product suite. Our portfolio already includes modules for social... read more
9th of March 2015 by Pete Luck - ROCC Helpdesk Review 2014
ROCC Helpdesk Review 2014 Although we increased our customer base and therefore increased the number of support calls coming to our helpdesk, we still managed to... read more
9th of February 2015 by Pete Luck - Welcoming New Members to the ROCC Team
Continuing to Grow our Team to Improve Services Aswell as continuing to win new contracts, at ROCC we are also striving to improve our levels of service and... read more
16th of December 2014 by Pete Luck - Responding Won't Be Enough, You Need To Adapt
Responding Won't Be Enough, You Need To Adapt Back in 2010 responsive web design was introduced as a design philosophy to ensure web content was usable... read more
12th of November 2014 by Pete Luck - Effective Deployment of a Management Dashboard
Effective Deployment of a Management Dashboard One of the hot topics for 2014 is Big Data. Everyone is talking about it. Where to store all that data, how much... read more
2nd of August 2014 by Pete Luck - My Predictions for this Year
My Predictions for this Year 2014 is going to be a big year for everyone involved in IT. I could mention some potential huge leaps forward that we’re likely... read more
4th of February 2014 by Peter Luck - ROCC Helpdesk Review 2013
ROCC Helpdesk Review 2013 2013 was another year of continued improvement for the ROCC Helpdesk. Our team as always have focused on providing the best levels of... read more
31st of January 2014 by Peter Luck - Development Through Discussion
Development Through Discussion I recently carried out a presentation on how we form our development roadmap and how we go about producing software that not only... read more
5th of November 2013 by Peter Luck - ROCC Microsoft Partnership
ROCC Microsoft Partnership ROCC have once again renewed our partnership with Microsoft, illustrating our commitment to continuing to provide exceptional levels... read more
5th of March 2013 by Peter Luck - Microsoft SQL and Oracle De-support Notifications
Microsoft SQL and Oracle De-support Notifications Just a gentle reminder to all our customers running Microsoft SQL Server 2005 and Oracle 10G database systems.... read more
19th of October 2012 by Peter Luck - Housing Association Technology Open Day 2012
Housing Association Technology Open Day 2012 I'm looking forward to presenting at our 2012 Technology Open Day for housing associations on the 26th September.... read more
3rd of September 2012 by Peter Luck - 4G and Uniclass Mobile - The Future of Mobile Working
4G and Uniclass Mobile - The Future of Mobile Working Everything Everywhere - the company behind Orange and T-Mobile - along with BT Wholesale announced in January... read more
5th of February 2012 by Peter Luck - Adobe Confirm HTML 5 as the Future
Adobe Confirm HTML 5 as the Future I was overjoyed when Adobe confirmed recently that they would bid farewell to their Flash for mobile platform. We've been... read more
12th of November 2011 by Peter Luck - A Modern Mobile Solution
A Modern Mobile Solution I'm pleased to announce the upcoming release on September 9th of the latest version of the Uniclass Mobile solution for social... read more
2nd of September 2011 by Peter Luck - Feedback Please and Thank You
Feedback Please... and Thank You Always hungry for feedback from our customers we have recently issued an online feedback form to allow customers attending any of... read more
4th of May 2011 by Peter Luck - Internet Explorer 9 Released
Internet Explorer 9 Released Many Windows 7 and Vista users will have noticed that Microsoft have released version 9 of their Internet Explorer web browser in... read more
8th of April 2011 by Peter Luck - Demystifying the Cloud
Demystifying the Cloud The buzz about "The Cloud" has been going on for quite a while now and the people I talk to either don't understand exactly what the... read more
30th of March 2011 by Peter Luck - Microsoft ISV Certification
Microsoft ISV Certification We've been busy over the last couple of month's renewing our Microsoft partnership and as always Microsoft have made it very... read more
9th of February 2011 by Peter Luck - ROCC Helpdesk Customer Portal
ROCC Helpdesk Customer Portal Back in November 2010 I made a promise to our customer base that I would make our helpdesk service more transparent to them. December... read more
2nd of February 2011 by Peter Luck - An Important Step to a Transparent Service
An Important Step to a Transparent Service As promised to our user group in November, I'm pleased to announce our new helpdesk system has gone live today. The... read more
20th of December 2010 by Peter Luck - ROCC Service - A Changing World
ROCC Service - A Changing World November 23rd saw the new format ROCC Uniclass User Networking Event (bit of a mouthful that one ... perhaps we should call it... read more
25th of November 2010 by Peter Luck - An ISV's View of the Future
An ISV's View of the Future Predicting the future is often an extremely difficult thing to do (as Thomas Watson of IBM famously said "I think there is a world... read more
8th of October 2010 by Peter Luck
