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ROCC Helpdesk Customer Portal

Back in November 2010 I made a promise to our customer base that I would make our helpdesk service more transparent to them. December saw the first phase of this promise completed with our new logging system, ensuring timely communication is fed back to the client during the lifetime of their call. The next phase has now been implemented and is up and running. Our customer portal will provide our user base with the ability to log calls online and more importantly be able to see the status of outstanding calls and send through updates to the helpdesk team.

We've run some trials in January and these have proved successful and February will see this rolled out to initially users of our Uniclass suite of software. We are currently planning the roll out of the portal to the rest of the ROCC business and I'll update this blog as soon as I have confirmation on dates.

All Uniclass users will be receiving an email during February with their login details and instructions on how to access the portal. As always I'd be more than happy to hear any thoughts or ideas anyone has so please get in touch.

Posted Wednesday, February 2nd, 2011 by Peter Luck

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