customer_satisfaction.pngThe Uniclass social housing software solution incorporates a powerful satisfaction surveying module. The system makes it easy to configure and manage customer surveys that capture information relating to social housing properties, housing repairs jobs and tenants. You can also create user defined inspections and surveys for practically any activity that a social housing organisatiuon would require, such as PAT Testing Asset inventories.

Business Benefits:

  • Rapid Response, Tightly integrated with core operational and performance management functionality, so issues are quickly identified and then rectified.
  • Targeted Improvement, Integration with the Uniclass Dashboard for social housing and our KPI reporting suite make it simple to monitor performance, highlight exceptions and drill down to a particular contract area so that service improvement can be targeted effectively.
  • Instant Feedback, Using custom built surveys contact centre staff can phone tenants as soon as operatives have left.

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