Your IT infrastructure needs to run reliably. In many cases when server/network outages or service performance degradation occurs it can prevent your entire business from operating. It is crucial that appropriate measures are taken to safeguard your systems and applications. ROCC provide a comprehensive Infrastructure Management service that maximises uptime and ensures that your systems and applications, be they on-premise or Cloud based, are optimally configured for performance.

We adopt a three-pronged approach to Infrastructure Management:

  1. Support, in essence keeping the lights on. Ensuring appropriate technical resource is available to address any issues rapidly to prevent/reduce downtime.

  2. Monitoring, keeping a comprehensive eye on the availability, performance and health of your systems and applications. When issues occur we identify and address them rapidly. Reports are generated monthly and analysed by our team to ensure developing trends are captured.

  3. Optimisation, continually assessing the configuration and performance of your systems and applications to ensure optimal performance and usability. Increasingly this has moved into energy efficiency and trying to keep IT environmentally focused.

Service Features

  • ROCC Service packs that can provide a bespoke Infrastructure Management toolset for all your requirements.
  • Comprehensive coverage encompassing the management of backups, end-point security and patch deployment.
  • Strong knowledge and experience supporting and implementing infrastructure solutions adhering to PCI, SOx and ISO27001 requirements.
  • Broad range of technical capabilities and accreditations covering DELL, Microsoft, Citrix, VMWare, Cisco, and many more.

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