The property system will launch the local authority into the digital age providing tenants and staff with a user friendly interface to simplify the repairs and maintenance process.
The local authority has over 20,000 properties and outsources all housing repairs and maintenance services to contractors. They currently use a legacy repairs and maintenance system and want to introduce a fresh future proof repairs application that will support their digital transformation programme. The project will:
- Deliver a new graphical diagnostics tool that will simplify the repairs reporting process for both tenants and the helpdesk.
o Tenants will be able to quickly diagnose a repairs request and turn it into a job with the correct information to ensure it is scheduled and completed during the first visit to the property.
o The helpdesk will be able to see advice notes, on screen prompts and even instructional videos against repairs diagnostics to help ensure jobs are raised quickly and correctly.
Deliver a document storage and retrieval portal that enables access to content such as video, photographs and documents stored in a range of databases. This ensures that all users, such as helpdesk staff have access to all relevant documents.
Automate the checking of contractor statutory safety certificates, allowing helpdesk staff to prompt contractors to complete them if necessary and give the correct options if a certificate is disputed.
“I’m so excited for everyone involved in this project. It’s a great win for the ROCC team and it will make a huge difference to the customers’ business operations. It’s a complex project against a tight timescale but as always I’ve got 100% confidence that our team will deliver on time and exceed expectations”- Peter Luck, Director of Operations at ROCC
Posted: 23rd of October 2019