Uniclass Enhancements in Camden Council

Camden Council is one of the largest local authority social housing providers in London, with a total housing stock of 23,200. The authority runs its own repairs service and employs  120  operatives.

Camden Council are a long-standing ROCC customer, we have been working together for a number of years helping Camden provide the excellent repairs service they deliver to their tenants.  

To manage its various repairs and works, Camden Council have fully integrated ROCC Uniclass with their key back office systems to help deliver  42,000  responsive repairs and  1,500  specialist repairs every year across its housing stock.

"The Uniclass solution has always provided us with operational benefits and is an integral part of our Right First time repairs management processes delivering a highly regarded customer focussed service and better data driven decision making."  - Raj Kanagasabai - Interim Repairs Support Manager

Camden Council have added enhancements to their Uniclass products recently to increase efficiencies and improve their current processes:

Purchase Orders are now raised and emailed to suppliers from within Uniclass to eliminate rekeying and increase visibility on expenditure.

Stock Management has been enhanced through the introduction of van stocks and stock auditing. Camden are looking at implementing automatic van stock replenishment in the coming months.


Posted: 26th of April 2018


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