First Choice Homes Oldham (FCHO) - more repairs right first time & improved customer satisfaction
First Choice Homes Oldham (FCHO) has recently taken on ROCC Uniclass (combined with Kirona DRS, Web Booking Manager and Kirona mobile) to manage its comprehensive repairs and works responsibilities.
The Property Care team at FCHO needed an effective way of co-ordinating all these contracts and operatives efficiently as there was a lack of information regarding job costing and control over jobs being delivered by operatives.
“Even on the first day, ROCC Uniclass had identified areas where we could improve our service,” says Siobhan. “Our staff reported that it was very user-friendly and we were particularly impressed that operatives who had never received jobs on a mobile device before got to grips with the system on day one. We noticed improvements in productivity straight away.” - Siobhan McCoy, Property Care General Manager at FCHO
Posted: 27th of April 2015