Sovereign is bringing all of its repairs service in-house, aiming to provide a better, more cost-effective service to its residents.

While the majority of repairs for the 38,000-homes are already delivered by Sovereign Response, the in-house repairs team, this service will be extended to its 8,000 homes across Hampshire from October. 

With reduced costs and increased productivity, the service is expected to break even within one year before making significant savings over the next five years. 

However, while the cost savings are important, the in-house team will also give Sovereign greater control over the quality and performance of the services provided to residents. 

Around 35 new tradespeople have been recruited to make up the team from the areas in which we work, supporting our local communities. 

Colin Gallaugher, Sovereign’s Head of Operations, said: “Given the success of Sovereign Response across the majority of our region, as well as pressure on housing association budgets, we felt it was time to review our existing contracts. 

“But this was an opportunity to not just save money, we also wanted to take control and improve the services our residents receive, getting the job done and to a high quality. 

“In particular I’ve been excited about building the new team, giving around 35 local skilled tradespeople the chance to make our newest Sovereign Response team a success.” 

Alongside bringing services in-house, Sovereign is also investing in new technology across the business. 

The new system, developed in partnership with leading providers ROCC and Kirona, is enabling smarter scheduling, reducing waiting times for appointments, keeping our residents updated and ensuring operative time is used most productively. 

Chris Potter, Managing Director of ROCC, said: “Sovereign had very clear objectives in the improvements in quality and service they needed to make and the role the technology played in achieving this. Working alongside the Sovereign team in implementing the solutions needed in a focused and stimulating environment was key to delivering the benefits from day one. ROCC are committed to the ethos of continuous improvement and look forward to an exciting future with Sovereign as the systems continue to develop and drive further benefits.” 

The new service will start on 3 October, as the contract with Mitie comes to an end.

Posted: 27th of September 2016


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